FAQ
I'm having technical issues with the Teachable website, including the video not loading. What should I do?
- Refresh your browser to load the most recent version of the page you are viewing. If that doesn't work, do the following:
- Clear your browser cache to clear stored website data.
- Reboot your device and let it run all of the updates to establish a clean slate.
- Update your Internet Browser if needed. For best results, we recommend using Google Chrome or Mozilla Firefox.
- Google Chrome
- Mozilla Firefox
- Disable third-party browser extensions, as some have been known to cause interference with Teachable School sites.
- Test your internet speed and connection.
- Switch devices to see if the problem you're experiencing can be duplicated.
See the Teachable article on common Technical issue trouble shooting.
https://support.teachable.com/hc/en-us/articles/115000115971
If you are continuing to have technical issues, including password problems, please do a search for your specific problem and solution here:
I forgot my password (or I'm having login issues) and I submitted for a password reset, but I didn't receive the password reset email.
We are so sorry for your frustration! Before contacting us about your password reset nightmare (we have them too with other websites, we know!), try logging in here without doing a reset:
https://willa-workshops.teachable.com/sign_in
If that doesn't work and you have forgotten your password and the reset email is not arriving in your inbox or spam folder, go ahead and do the following
Step 1: Contact Wendy at [email protected] and let her know that you submitted for a password resent and did not receive a password reset email from Teachable.
Step 2: Let Wendy know your exact email address that you use for your Willa Workshops account on Teachable.
Step 3: Wendy will issue you a temporary password and email you back letting you know what your new, temporary password is.
Step 3: Login to https://willa-workshops.teachable.com using the temporary password that I send you by email.
Step 4: Now that you are logged in, you can do your own password reset in your profile by clicking on the circle in the upper right of your Teachable screen and navigating your way over to Password reset. For more instructions on how to do this, click here: https://support.teachable.com/hc/en-us/articles/360056626772#overview-0-0
I'm interested in your year long mixed media + collage art course called Fodder School. Should I start with Fodder School 1, Fodder School 2 or Fodder School 3?
For all of the information about Fodder School, click here. For the answer to the question, read on . . .
Each year of Fodder School has different teachers and different projects-it is all amazing!
Each month of Fodder School is a stand alone course, so there are no prerequisites. But, the more you do Fodder School months, the more leftovers you have, and those leftovers get incorporated into the new months, so there is an element of connectivity, but not in the traditional sense. It's more like "the more you do, the better and better it gets." People who do more months of content level up their skills, but there is chronological order to the lessons.
So, Fodder School 1 is not a prerequisite for FS2. FS2 is not a prerequisite for FS3.
I recommend choosing which Fodder School to start with based on your answer to one question:
Do you want to work on each month with a group of artists from around the world who can share their work on Instagram and in our private Facebook groups (social media sharing is optional, not required!)? Are you looking for a lot of social media interaction with other FS participants? If yes, the answer is FS3 because the first new lessons begin dropping on October 1, 2023 for that year long experience.
You can also join Fodder School 2 because we still have 3 more months when those lessons are "live dropping" into that classroom.
If you would rather work at your own pace (you can still be very active in a Facebook group, but you won't have the motivation of keeping up with a large group), then I recommend either Fodder School 1 or Fodder School 2, one is not better than the other.
If you have a lot of time for crafting, and you want enough content to keep you busy each week, sign up for all of the Fodder School years. Keep up with the current Fodder School lessons as they release each month, and then work through FS1 and/or FS2 at your own pace.
I hope that helps!
Please let me know if you have any other questions by e-mailing me here: [email protected]
I'm registered for one or more of your courses, but I don't know how or where to access the lessons?
Login here: https://willa-workshops.teachable.com/sign_in
or go to my website, https://willawanders.com, and you will see the "CLASS LOGIN" in the upper right corner of the home screen.
Do you offer installment plans or monthly payment plans for your courses?
I currently offer this option on select courses on Willa Workshops.
I have found that it is problematic for my school. You see, people's credit cards fail . . . regularly. Maybe their credit card expired or was stolen and they don't think to replace the number in my system . . . or their credit card gets maxed out.
Are you familiar with PayPal's installment system? Anything purchased on PayPal (I think) can be paid for in installments. Also credit cards are natural installment plans. Of course you have to pay interest, which is exactly what would need to happen if all of my classes had payment plan options.
I need a receipt of my course purchase. How can I get that?
1. Login and click on your profile in the top right corner
2. Navigate to "Purchase History"
3. Click on "View Receipt"
I cannot find my Willa Workshops Courses with all of the other Schools and Courses that I purchased on Teachable. How can I fix this?
You need to link my school into your account with all of your other schools. Here is how to do that:
1. From the school's website, https://willa-workshops.teachable.com/sign_in, please log in with the email address and password that you used when you created the account. *Important note here: The user will want to enter the password and click on the Login button directly underneath the password field.*
2. Click the profile icon in the top right corner of the screen.
3. Click the Edit Profile tab from the profile dropdown menu.
4. Scroll to the Linked Accounts section, and click Login next to the Teachable Accounts option.
5. In the login window, enter the email address and password associated with your Teachable Account. If you are already logged in to your Teachable Account on your device, you will skip this step. 5. Review the authorization information and click Authorize.
How do I turn off comment notifications on Teachable?
Please login to Teachable and go to your profile settings and toggle off the comments thingie going to your emails. I wish I could do this for you but I don't have that level of control over anyone else's Teachable account.
How do I turn off or change the language of the subtitles/closed captioning on the videos?
You can control the language of the subtitles, turn them on and off, and even change the color and the size of the words.
When you hover your cursor over the video screen, a bunch of tools pop up across the bottom of the video screen. The tool that looks like a keyboard is the one that controls the subtitles. Choose your language, change their size or shut them off.
I don't know which device you are using, but on all devices there is an area with tools like volume and stuff. On my computer, I see the tools bar at the bottom part of each video. If you are using an ipad, you access the tools differently.
If you are using an ipad and not a computer, press the three little dots on the bottom of the screen to find the tools to control the subtitles.
The power is in your hands!